Frequently Asked Questions

Below you will find our frequently asked questions. Don't see an answer to your question? Drop us a line at support@omomushrooms.com.

Frequently Asked Questions

Below you will find our frequently asked questions. Don't see an answer to your question? Drop us a line at support@omomushrooms.com.

Orders

Where’s my order?

Please check your order confirmation email. The confirmation email will have a link to your order’s status. This link will also contain the tracking info if your order has shipped. Orders will generally ship within two business days if all items are in stock.

Do you accept returns?

Yes, please see our returns page for more details.

My package arrived damaged. What do I do?

Contact us immediately with your order number and a photo of the package.

Where do your shipments originate?

All of our products are centrally located in Orem, Utah for incredibly fast delivery to your doorstep.

Where do you ship?

We ship to all 50 states and territories in the USA.

Mushrooms

From where are your mushrooms?

Our mushrooms are grown naturally in China. Before being exported they are tested extensively for bacteria, yeast, mold, heavy metals and pesticides. To ensure quality, when they reach North America, they are tested again by third party qualified labs.

Do you test for heavy metals?

Our mushrooms are tested for heavy metals.

Do you use myceliated grain?

No, we do not use myceliated grain; we only use the fruiting body of the mushroom for potency.

What extraction process do you use?

The process depends on the type of mushroom. But our mushrooms are dried and then crushed into a large tank of hot water or in a hot water alcohol mixture. Everything is then passed through a filtration system where heavy metals, pesticides, dissolved solids, bacteria, viruses and waterborne contaminants are removed. The mushrooms are then cooked at 80 degrees celsius for three hours. The liquid is transferred to another tank. The cooking process can happen up to 3 times in order to extract as much nutrients as possible from the mushrooms. The extraction liquid is sent to the spray dryer where it is turned into a powder.

I’m not feeling anything, do they work?

Mushrooms supplements gain their active effects over a long period.